The EMC online support experience has undergone a number of significant changes over the last year. This has allowed less reliance on Powerlink for end user self support. These changes have made the new support.emc.com website simpler to use, which means getting access to valuable content easier. Recently, additional functionality was added making it even … Continue reading EMC Support Site: Additional Functionality Enabled →

Got fifteen minutes? You could save 15% on your car insurance, or you can become smarter about your backups. This quick read will give you some advice on how to deal with the major challenges all IT shops are facing. First is the explosive growth of data. While data is growing, IT budgets are shrinking. … Continue reading 15 Minutes to Smarter (and better) Backups →

The new EMC Support App helps reduce the number of SR-related support calls and improves customer satisfaction through more timely and easy-to-access information. It provides customers with fast, easy, and secure mobile access to view and track their service requests anytime, anywhere, and complements our new Online Support site. The initial release of the EMC … Continue reading New EMC Support App Now Available for iPhone →

In the past, a capital lease was not sufficient for the Center for Medicare & Medicaid Services (CMS) standard of reimbursement for Meaningful Use funds. This rule was recently updated to allow these types of purchasing vehicles to be used. See more info below. https://questions.cms.gov/faq.php?id=5005&faqId=3387 CAPITAL LEASE A capital lease agreement is essentially the same … Continue reading Capital Lease meets CMS Guidelines for Reimbursement →

According to this article over at the Register, users are not too keen on some of the changes that the upgrades are bringing to their BUE environments. Read the full article at http://www.theregister.co.uk/2012/05/28/backup_exec_2012_users/ and a few of the comments below.   Christopher Joles: "It really feels like I am clicking more times than I have ever … Continue reading Upgrade to Backup Exec 2012 at your own peril advises your peers →

The latest IDC Purpose Built Backup Appliance (PBBA) market forecast and vendor share report is out and some of the highlights are below. IDC belongs vendors should do the following and I highlighted how EMC has exceeded in each category Demonstrate the utility and value of using PBBA solutions in concert with existing data protection … Continue reading EMC remains in top position with 65% of PBBA market →

The following article clipping highlights the advantage that EMC Avamar was able to provide Shopper's Stop in protecting their data. With commonality found to be at 70% they are seeing a reduction in storage costs. Restores are faster, and simple policy based controls allow IT to better offer data protection as a service to its … Continue reading Data deduplication technology boosts Shoppers Stop’s backup strategy →

One of the problems with sending your data offsite is that human beings have to handle those cartridges. Human beings are prone to making mistakes as evidenced in this report coming out of California. A container holding tape cartridges wasn't properly secured which allowed tapes to spill out. The tapes contained social security numbers, names … Continue reading Lost tapes at Iron Mountain exposed personal information of 800,000 →